Shipping & Return

Returns Policy

Kiddie Towns is committed to customer satisfaction, but please read and agree with the T&C below. 


Terms & Condition for Return and Exchange :

 

1. No Returns and Exchange for SALES items.
2. Please inform Kiddie Towns within 3 days upon receiving if return is to be made.
3. Customer has to pay for shipping and handling fee of RM10. Payment must be done before exchanged item can be returned.
4. Item must be in good condition: Tag is still attached and MUST NOT be dirty, washed or destroyed.
5. Exchange is allowed for same design item only unless the item has ran out of stock.
6. In the case of out of stock item, any additional amount/ balance must be settled before returned.
7. Item MUST be returned to Kiddie Towns within 3 days.
8. We will not process exchange/ refund for incorrect purchase or change of mind. Customer doesn't like the color or style, and wishes to change to another color or style/design.
9. Our refund is only in STORE CREDITS in your account; in which you can use it to purchase other items. NO CASH REFUND APPLICABLE STOREWIDE.
10. Kiddie Towns reserve the right to reject the exchange request if the returned item is not in good condition as stated above.

Return address will be provided by us.

Please inform us the return posting date together with courier tracking #. Also, please attach RM10 postage inside the return parcel.


Shipping within Malaysia

For ready stock, we do our best to ship the orders within 24 hours of order being placed. We take great care in each and every order no matter how big or small. Orders are generally shipped via Poslaju with Pos Office Malaysia. The average shipping time is 1-3 days. For custom and personalized items, please allow up to 5-7 days of shipping time.

 

 Order Total    West Malaysia Shipping Cost*    East Malaysia Shipping Cost*  
 Below RM68  RM7  RM10
 RM68 and above    FREE  FREE

 

*Shipping cost is based on Poslaju rate in the 13 states + 3 Wilayah Persekutuan and excludes any additional delivery charges as noted in the product description area.

International Shipping

We provide international shipping to anywhere around the world. Please contact us at kiddietowns[at]gmail[dot]com or on our Facebook page at http://fb.com/kiddie.towns if you have any questions.

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